BRANCH OPERATIONS MANAGER

ZipRecruiter; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the security services sector is seeking a Branch Operations Manager to ensure efficient daily operations, manage staff, and enhance customer satisfaction. The ideal candidate will have extensive experience in operations management and a strong focus on compliance and safety. This role involves collaborating with various teams to align operational execution with business objectives. Attractive benefits include generous vacation, health coverage, and a 401(k) plan.

Benefits

Generous Vacation and Personal Time

Company Paid Holidays

Employee Assistance Program

Medical, Dental, Vision

401(k) with Company Match

Qualifications

• 5 to 7+ years of experience in operations management.
• 3+ years of supervisory or leadership experience.

Responsibilities

• Oversee daily branch operations and service delivery.
• Supervise and support field and administrative staff.
• Monitor KPIs and implement process improvements.

Skills

Operations Management

Team Management

Customer Satisfaction

Compliance

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration

Job description

Job Description

Summary of duties and responsibilities

The scope of the Branch Operations Manager role is to oversee daily operations at a local branch, ensuring efficient service delivery, staff management, and customer satisfaction. This role involves coordinating field and administrative teams, managing workflow and resource allocation, monitoring branch performance metrics, and implementing company policies to maintain operational standards. The Branch Operations Manager also collaborates with sales, technical, and corporate leadership to support branch growth, resolve escalated issues, and ensure compliance with safety and regulatory requirements.

Duties include but are not limited to the following: coordinates projects and activities for sales and marketing services

• Oversee daily branch operations, ensuring efficient scheduling, resource allocation, and on-time service delivery.
• Supervise and support field and administrative staff, including hiring, training, and performance management.
• Monitor key performance indicators (KPIs) and implement process improvements to optimize productivity and customer satisfaction.
• Collaborate with sales and technical teams to align operational execution with business objectives and customer expectations.
• Ensure branch compliance with company policies, safety standards, and applicable regulations.

Experience:

• 5 to 7+ years of experience in operations management, preferably within the security, alarm, or field service industry.
• 3+ years of supervisory or leadership experience, managing cross-functional teams in a fast-paced environment.
• Proven track record of improving operational efficiency, customer satisfaction, and team performance.
• Experience with scheduling, logistics, and resource planning systems.
• Strong background in compliance and safety protocols, particularly in regulated service environments.
• Other job duties as assigned.

License/Certification

• Massachusetts “D” license.
• Electricians Journeyman “B” or System Technician “D” license, or equivalent in other states.
• Manufacturing Certifications and/or training, Industry Certifications.
• Valid Driver's License required.
• Mass security Clearance.

Education requirement:

High School Diploma or GED (Required)

Bachelor’s Degree in Business Administration, Operations Management, or a Related Field (preferred).

Physical Activities/Requirements

Office-Desk Job

• Manual dexterity and sitting are required in carrying out responsibilities (i.e., use of personal computers).
• Ability to operate all job-related office equipment efficiently.
• Ability to communicate via telephone and work in virtual teams.
• Ability to work in a dynamic environment.
• Ability to work in a traditional professional office setting.
• Ability to lift up to 10 lbs.

Benefits:

Work/Life Balance

• Generous Vacation and Personal Time
• Company Paid Holidays
• Employee Assistance Program

Health and Wellness

• Medical, Dental, Vision
• Wellness Lifestyle Benefits

Financial Wellness

• 401(k) with Company Match
• Tuition Assistance Program
• Real Estate and Computer Purchase Loans
• Company Paid Short-Term Disability
• Voluntary Benefits Discounts
• Multiple Employee Discount Programs
• DCU Credit Union Membership

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state laws. We do not discriminate against qualified individuals with disabilities in any phase of employment.

Equal Employment Opportunity Statement: American Alarm and Communications, Inc. is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants regardless of race, color, creed, religion, national origin, veteran status, marital status, or disability.