Branch Operations Manager

Air Liquide; Gateshead; On-site; GBP 42,000 - 62,000; Full time

Job summary

Air Liquide, operating Energas in Gateshead, seeks an experienced Branch Operations Manager to lead daily branch operations and drive profitability while maintaining safety and high service levels. You will oversee a high-performing team, manage schedules, and coordinate with Sales to hit revenue targets.

The role requires demonstrable leadership, strong distribution planning, and a solid safety mindset under HASAW.

Qualifications

• Experience leading and coaching teams in a supervisory role.
• Solid understanding of distribution planning and order scheduling.
• Knowledge of health and safety requirements under HASAW Act.

Responsibilities

• Direct and coordinate activities of the branch related to the sale and distribution of products.
• Abide bySafety, Health and Environment policy to prioritise safety.
• Deliver exceptional customer experience and drive customer satisfaction.
• Review financial statements and performance data to identify efficiencies and improvements.
• Manage team, schedules and duties.
• Ensure compliance with processes and legal obligations including transport legislation.
• Oversee delivery vehicles, road safety and load security.
• Record KPI’s and branch metrics; drive engagement and a One Team culture.
• Collaborate with Sales to achieve targets; assist Plant Manager with stock control.

Skills

Leadership

Distribution Planning

HASAW Safety

Driving Licence

Forklift Licence

Job description

Company Overview

Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs. For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day. We pride ourselves on offering a responsive, high quality and local service.

Position Overview

Air Liquide is seeking an experienced Branch Operations Manager for our site in Gateshead. The Branch Operations Manager directs, plans, and coordinates all daily operational and sales activities for the branch. This role is responsible for driving branch profitability, maintaining and driving safety standards, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities

• Direct and coordinate activities of the branch concerned with the sale & distribution of products.
• Abide by the current Safety, Health and Environment policy giving priority to the safety of employees, customers, visitors & contractors at all times.
• Deliver exceptional customer experience, with a passion and enthusiasm for driving to improve customer satisfaction wherever possible.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine opportunities for efficiencies and program improvement.
• Manage team, preparing work schedules & assigning specific duties.
• Ensure compliance to processes & legal obligations including road transport legislation.
• Manage delivery vehicles including road safety & load security.
• Record KPI’s & branch related metrics.
• Drive employee engagement.
• Lead and develop team to create a “One Team” atmosphere.
• Work alongside the Sales team to help to achieve the Company’s sales and profit targets.
• Work with the Plant Manager where appropriate to ensure satisfactory operation of the Company’s purchasing and stock control system.
• Be instrumental in accurate and timely stock counts.
• Monitor the safekeeping of cash on the premises, with regards to cash sales, ensure that the cash book balances at all times.

Requirements

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• A working knowledge of the health and safety requirements of the HASAW Act.
• Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given.
• Knowledge of ISO9002 is desirable but not essential as training will be given.
• Demonstrated ability of working within a fast paced environment, maintaining high levels of customer satisfaction.
• A full, clean driving licence.
• Forklift licence is desirable but not essential.
• Knowledge of administrative procedures and systems.
• Good telephone manner.
• #LI-KM1

About Air Liquide

Our Differences make our Performance. At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!