Branch Operations Leader | People & Safety Champion

Grafton Group; Kingsbury; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

Sharesave Scheme

Retail & Leisure Discounts

Private Medical Insurance

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse invites applications for a Branch Leader role in the UK. You will drive daily operations, ensure safety and compliance, and align labour and budget to meet service and sales goals.

Lead a high-performing team with coaching, clear direction, and accountability, while upholding Selco values and delivering outstanding customer experiences. You will manage safety, security, and daily checks, act as a key holder, and support a culture of ownership across the site, including

Responsibilities

• Lead the daily operation of the branch, ensuring smooth, safe, and legally compliant processes at all times
• Implement branch operations strategy to support sales growth and a great customer experience
• Ensure branch labour is effectively deployed within budget to meet service and trading needs
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
• Take ownership when acting as the most senior leader on site, ensuring branch standards, safety, and service are maintained
• Inspire, support, and challenge your team to deliver their best through clear direction and coaching
• Foster a positive, collaborative team culture - lead by example and live Selco's values every day
• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
• Empower colleagues to make decisions, encouraging ownership and accountability at all levels
• Recognise great performance and support your team through change with strong communication and clarity
• Set the tone for outstanding service, aligned with our value of being brilliant for our customers
• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
• Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service
• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
• Act as key holder, responsible for branch security, vehicle checks, and opening/closing procedures
• Be the primary first aider when on duty
• At Selco Builders Warehouse, we offer a benefits package including Colleague Discount, Holiday Buy Scheme, Paid Volunteer Leave, Enhanced Family Leave Pay, Free Breakfast, Apprenticeships & Career Development, and Refer a Friend Bonus
• We also provide an Enhanced Pension Scheme, EarlyPay, Profit-Based Bonus Scheme, Sharesave Scheme, and Retail & Leisure Discounts
• Private Medical Insurance, Health Cash Plan, Employee Assistance Programme, Life Assurance, Gym Discounts, Cycle to Work Scheme
• Looking to build a career with a company proud to support the nation's tradespeople and invest in our people, with a strong branch network across the UK and a commitment to health and safety

Job description

Selco Builders Warehouse invites applications for a Branch Leader role in the UK. You will drive daily operations, ensure safety and compliance, and align labour and budget to meet service and sales goals.

Lead a high-performing team with coaching, clear direction, and accountability, while upholding Selco values and delivering outstanding customer experiences. You will manage safety, security, and daily checks, act as a key holder, and support a culture of ownership across the site, including