Branch Operations & Delivery Specialist

LKQ Europe; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

EAP (Employee Assistance Programme)

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ Europe is seeking a Branch Assistant to join our Birmingham-area branch. This varied role blends deliveries, warehouse tasks and branch support to ensure a smooth customer experience and reliable service every day.

You’ll be on the move, coordinating with colleagues, assisting at the trade counter, maintaining stock accuracy and vehicle checks, while upholding safety and quality standards in a fast-paced environment.

Qualifications

• Previous experience in delivery driving, warehouse, logistics or branch support roles is preferred.
• A full, clean UK driving licence is desirable.
• Strong communication and customer service skills are important.
• Ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of health & safety practices.
• Basic IT skills and comfort using handheld devices or warehouse systems.
• Flexible, reliable and team-focused approach.

Responsibilities

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain stock accuracy through daily stock checks and inventory procedures.
• Carry out daily vehicle safety checks before journeys and keep company vehicles clean and compliant.
• Use delivery technology, including ePOD systems and handheld devices, accurately.
• Follow Health & Safety procedures and complete training activities.
• Attend daily team briefings and collaborate to improve branch performance.

Skills

Delivery driving

Warehouse operations

Customer service

Full UK driving licence

Communication skills

Organisational skills

Health & Safety

IT skills

Team player

Tools

Handheld devices

Warehouse systems

Job description

LKQ Europe is seeking a Branch Assistant to join our Birmingham-area branch. This varied role blends deliveries, warehouse tasks and branch support to ensure a smooth customer experience and reliable service every day.

You’ll be on the move, coordinating with colleagues, assisting at the trade counter, maintaining stock accuracy and vehicle checks, while upholding safety and quality standards in a fast-paced environment.