Branch Operations & Delivery Specialist

LKQ Europe; England; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Career growth across UK & Europe

Life assurance

24/7 Employee Assistance Programme

Gym discounts

Healthcare perks

Cycle to work scheme

Retail & staff discounts

Job summary

LKQ Europe is seeking a Branch Assistant to join our busy branch in the UK. The role blends customer deliveries, warehouse operations and branch support to ensure an exceptional customer experience.

You will be out delivering, supporting warehousing, or helping customers at the trade counter, helping keep the branch running smoothly and fulfilling our customer promise. Training and career growth opportunities across the UK & Europe are provided.

Qualifications

• Previous experience in a delivery driving, warehouse, logistics or branch support role.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• Ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• Flexible, reliable and team-focused approach.

Responsibilities

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally at every opportunity.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Help maintain shelf availability and warehouse organisation.
• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean and roadworthy.
• Use delivery technology, including ePOD systems and handheld devices, accurately.
• Drive safely and promote a safety-first culture.
• Follow all Health & Safety procedures within the branch, warehouse and during deliveries.
• Handle stock safely to minimise damage and maintain quality standards.
• Complete mandatory training and compliance activities.
• Support branch audits, operational controls and governance requirements.
• Attend daily team briefings and contribute ideas to improve branch performance.
• Work collaboratively with colleagues across the branch to achieve shared goals.
• Support continuous improvement by helping deliver operational and customer service targets.
• Develop skills through ongoing learning and training, becoming a valued multi-skilled member of the team.

Skills

Delivery driving

Warehouse support

Branch support

Communication skills

Customer service

Organisational skills

IT skills

Teamwork

Tools

Handheld devices

Warehouse systems

ePOD technology

Job description

LKQ Europe is seeking a Branch Assistant to join our busy branch in the UK. The role blends customer deliveries, warehouse operations and branch support to ensure an exceptional customer experience.

You will be out delivering, supporting warehousing, or helping customers at the trade counter, helping keep the branch running smoothly and fulfilling our customer promise. Training and career growth opportunities across the UK & Europe are provided.