Branch Manager - Rotherham

Scrivens-Opticians-; South Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Team leadership role

Annual leave 28 days

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in the UK to lead a busy retail branch, deliver outstanding customer service and drive business growth.

You will manage day-to-day operations, coach a team, ensure compliance and maintain clinical standards while collaborating with Optometrists and Audiologists.

This family-run company offers competitive salary, training, progression, staff discounts, pension and 28 days annual leave pro-rata.

Qualifications

• Experience leading a retail team in a customer-focused environment.
• Strong communication and people management skills.
• Customer-first mindset and professional standards.
• Basic IT skills and familiarity with POS systems.

Responsibilities

• Lead and motivate your team to provide outstanding customer service
• Manage branch operations, meet sales targets, drive growth
• Oversee staff training, coaching and performance management
• Ensure expert advice and high quality of care
• Oversee stock, compliance, and daily branch efficiency
• Collaborate with Optometrists and Hearing Aid Audiologists
• Engage with the local community to promote the branch
• Maintain compliance with company policies and health and safety

Skills

Leadership

People management

Customer service

Communication

Retail management

Team motivation

POS systems

Tools

POS systems

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme