Branch Manager – Rotherham

Sensory Audiology & Optical Recruitment; Rotherham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with incentives

Training & career progression

Staff discounts

Pension scheme

28 days annual leave

Family-run culture

Job summary

Sensory Audiology & Optical Recruitment collaborates with a long-standing family-run hearing and eye care company to deliver outstanding customer care and eyecare services. The role leads a branch team, drives sales targets, and ensures clinical excellence through staff coaching and community engagement.

The ideal candidate will bring strong leadership, retail operations experience, and familiarity with POS systems, with a focus on delivering a personal, professional customer experience.

Qualifications

• Experience in retail management, ideally in optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

People management

Customer focus

Communication

IT basics / POS

Tools

POS systems

Stock management software

CRM

Job description

Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long standing family run hearing and eye care company with a focus on customer care and excellent eyecare service.

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What's on offer:

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements