Branch Manager – High Wycombe

Sensory Audiology & Optical Recruitment; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression opportunities

Competitive salary with incentives

Job summary

Sensory Audiology & Optical Recruitment seeks a Branch Manager to lead a busy retail branch delivering expert eye and hearing care. You will inspire your team, drive sales targets, and uphold the highest professional standards in a customer-focused environment.

You'll manage day-to-day operations, training, and performance, while building strong customer relationships and promoting a supportive, professional, family-run culture across the branch.

Qualifications

• Experience as a retail manager, preferably in optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem solving.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Skills

Leadership

People management

Customer focus

Communication

IT basics

POS familiarity

POS systems

Tools

POS system

Job description

My client is looking for someone who, as a Branch Manager, will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

You will receive:

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

You will be responsible for:

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements