Branch Manager - Kingstanding

The JobsBoard; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Training opportunities

Personal development

Job summary

Sensory Audiology & Optical Recruitment is partnering with a family-run hearing and eye care company in Birmingham. The Branch Manager will lead a team to deliver exceptional eyecare and hearing services, drive sales, and ensure high professional standards in a customer-focused environment.

You will recruit, train, and guide staff, coordinate with clinicians, and promote branch growth within the local community.

Qualifications

• Experience managing a retail or healthcare-related branch.
• Strong people leadership and customer-focused approach.
• Commercial awareness and proactive problem solving.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.

Skills

Retail management

Leadership

Customer service

Healthcare knowledge

Tools

POS systems

Job description

Key details

• Location: Kingstanding, Birmingham (B44 9SU)
• Pay: Competitive salary with performance-based incentives
• Hours: Full-time (role not explicitly stated by source; set per established pattern for this company's branch manager roles)
• Contract: Permanent

About the role

Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long-standing, family-run hearing and eye care company with a focus on customer care and excellent eyecare service.

As a Branch Manager, you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Duties may include

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships

The ideal candidate

• An experienced retail manager, ideally with a background in optics, audiology or healthcare
• Strong leadership and people management skills, combined with a customer-first mindset
• Commercial awareness and a proactive, hands-on approach to problem solving
• Basic IT skills and familiarity with point-of-sale systems

Benefits

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• A family-run company culture that values professionalism and a personal approach
• Staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)