Branch Manager

EMS Limited; Leighton Buzzard; Hybrid; GBP 38,000 - 56,000; Full time

Job summary

EMS Limited is seeking an experienced Branch Operations Manager in the United Kingdom to take charge of daily sales and branch performance. You will lead a large team, manage P&L, and ensure strict adherence to company policies while delivering required KPI targets and customer service standards.

Key responsibilities include driving sales and margins, stock control, HR processes, health and safety compliance, and recruitment.

Qualifications

• Proven branch management experience with a focus on sales, margin and KPI delivery.
• Strong leadership and staff development capabilities.
• Ability to communicate at all levels and maintain HR processes.
• Knowledge of health and safety regulations.
• Experience in stock control and cost management.

Responsibilities

• Oversee day-to-day branch operations and staff performance.
• Drive sales, margin and contribution targets monthly.
• Ensure SLA compliance and customer service standards.
• Manage stock levels, stock cleanses, and product transfers.
• Oversee branch P&L and financial controls.
• Plan staffing, recruitment, training, and performance management.
• Ensure vehicle and driver compliance and road safety.
• Identify growth opportunities and market conditions.

Skills

Leadership

Sales targets

People management

Communication

H&S

Stock control

Forecasting

Job description

DEPARTMENT / FUNCTION

-Branch Operations

MAIN PURPOSE OF ROLE

- Responsible for the day-to-day sales and operational management of an EMS branch. Adhering to and enforcing company policies and procedures to ensure a professionally managed branch delivering the required sales, margin & contribution levels and achieving pre agreed KPI targets and objectives. To assign and direct all work performed in the branch and supervise all areas of sales and operation ensuring all staff meet set targets.

MAIN DUTIES AND RESPONSIBILITIES

-

• Have full operational control of a branch, managing and motivating staff, recruitment, training & development of branch staff in conjunction with all company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, inductions etc.)
• Ensure that the branch operates within all existing guidelines, company policies, procedures and processes (working hours'/staff coverage etc.)
• Responsible for branch achieving sales, margin & contribution targets on a monthly basis working closely with the sales team.
• Ensure the branch both meets and exceeds all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved.
• Ensuring that stock targets are achieved, and stock cleanses and transfers are actioned quickly and effectively, and all incoming stock loads are checked and put away correctly.
• Responsible for the day-to-day financial aspects of the branch including profit and loss.
• Implementing strategies that increase productivity and enable sales targets to be achieved.
• Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
• Responsible for ensuring branch staff work to and complete the branch compliance workbook to hit set daily, weekly & monthly compliance targets against the operational scorecard.
• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Ensures management of incoming calls with a view to promoting and securing part sales.
• Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.
• Promotes sales and delivery targets, including over counter sales.
• Ensures imprest stock checks are carried out as required by the customer and company.
• Ensure, through the Assistant Branch Manager that store-person/drivers work efficiently and to agreed targets and are responsible for full utilisation of drivers during periods of delivery inactivity.
• Ensures all company vehicles meet the requirements of the Road Traffic Act and company requirements ensuring daily checks are completed and actioned.
• Assess local market conditions and identify current and prospective sales opportunities.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
• Identify training and development needs within the branch, through regular consultation with staff and human resources.
• Understand, work to and demonstrate the company Core Values on a daily basis.
• Other duties as may be required to ensure the smooth running of the branch.

KEY SPECIALIST SKILLS AND KNOWLEDGE

• Knowledge of commercial truck and trailer parts desirable.
• Proven branch management experience with a preferred sales, margin and profit performance background.
• Ability to communicate at all levels (both oral and written)
• Good telephone manner.
• Sales, planning and forecasting ability with excellent organisational skills.
• Proven strong leadership skills.
• Ability to meet sales targets, operational goals working to deadlines.
• Working knowledge of health and safety.
• A proven track record of driving sales and margin & a desire to win.
• The ability to develop customer relationships & proven history of growing customer connectivity.
• Experience of leading and motivating a large team.
• Great communicator, confident to be involved in HR, Performance Management, succession planning and recruitment.
• High levels of focus, energy and drive.
• Good business acumen.
• Target driven individual with a strong work ethic.
• Ability to thrive in a high pressure and fast-paced environment.
• Capable of managing all costs like a business owner.
• Stock control, Fleet management capability & a proven record of H&S.

BEHAVIOURS

• Self-Motivated with a positive 'can do' attitude
• Trustworthy
• Focused
• Act with Integrity
• Diplomatic.
• Able to motivate employees.

ANCILLARY SKILLS

• U.K. driving licence.
• This position may require overnight stays on occasion.

REPORTS TO

-Regional Operations Manager