Branch Manager

Scrivens Opticians & Hearing Care; Salford; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Training & progression

Family‑run culture

28 days leave (pro‑rata)

Staff discount scheme

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team in delivering expert eye and hearing care while driving branch performance.

You will inspire staff, manage operations, ensure excellent customer service, and promote the branch within the local community, upholding high professional standards.

Qualifications

• Experience leading a retail team in a customer-focused environment.
• Background in optics, audiology or healthcare is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and motivate team to deliver outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure high quality of care and expert advice to customers.
• Oversee stock, compliance, and day-to-day branch efficiency.
• Collaborate with clinicians to maintain clinical standards.
• Engage with the local community to promote the branch.

Skills

Leadership

People management

Customer service

Retail management

Communication

Commercial awareness

Education

Experience in optics/audiology/healthcare

Tools

POS systems

Job description

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme