Branch Manager - Mannofield, Aberdeen (Maternity Cover)

Duncan & Todd Group; Aberdeen City; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

34 days annual leave (incl. holidays)

Two 100% discount vouchers per year

Six 50% discount vouchers for family &

Employee benefits portal discounts

Ongoing training & development

Supportive environment

Cares about people & patients

Job summary

Duncan & Todd Group is seeking a Branch Manager to lead Mannofield, Aberdeen on a maternity cover contract. You will manage day-to-day branch operations, develop your team, and ensure exceptional patient care while promoting our brands.

The role requires optical experience and strong people leadership, with a focus on delivering outstanding service and NHS administration support. 34 days leave and staff discounts are among the benefits.

Qualifications

• Experience in optical environment
• Leadership or management experience
• Passion for delivering exceptional customer service and patient care
• Excellent communication and interpersonal skills
• Organised, proactive and able to work in a fast-paced environment
• Enjoys developing and supporting others to succeed
• Ability to manage multiple priorities while maintaining high standards

Responsibilities

• Oversee day-to-day branch operations including staff, stock and premises
• Lead and develop the team to deliver excellent patient care
• Coach, train and conduct performance reviews
• Advise patients on spectacle frames, lenses and contact lens options
• Manage the appointment diary to maximise patient experience and efficiency
• Handle patient enquiries and resolve issues professionally
• Maintain patient records, NHS documentation and practice administration
• Collaborate with Head Office to uphold professional and clinical standards
• Act as main point of contact within the practice and lead by example

Skills

Optical environment experience

Leadership experience

Customer service

Communication skills

Organised and proactive

Team development

Education

FBDO qualification desirable

Job description

Duncan & Todd Group is seeking a Branch Manager to lead Mannofield, Aberdeen on a maternity cover contract. You will manage day-to-day branch operations, develop your team, and ensure exceptional patient care while promoting our brands.

The role requires optical experience and strong people leadership, with a focus on delivering outstanding service and NHS administration support. 34 days leave and staff discounts are among the benefits.