Mobile Optical Care Specialist (Aberdeenshire)

Duncan & Todd Group; Scotland; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Mobile salary uplift

Staff discount

Employee assistance programme

Job summary

Duncan & Todd Group is seeking a Mobile Customer Care Assistant to support our Aberdeenshire hubs. The role is full-time and permanent, covering Banff, Peterhead, Fraserburgh, Ellon, Inverurie, and Keith, with a mobile salary uplift.

You will be the first point of contact for patients, delivering excellent care and handling a variety of tasks from lens/frame advice to appointment management and NHS paperwork. Training is provided for an optical environment.

Qualifications

• Experience within an optical environment would be advantageous but full training would be provided.
• Experience in a fast-paced and dynamic working environment.
• Exceptional interpersonal and customer service skills.
• Excellent verbal and written communication.
• Customer Service.
• Written and Verbal Communication.
• Problem Solving.

Responsibilities

• Participate in 3-Way Customer Handover with the Optometrist and patient to gather information on prescription and recommendations.
• Advise patients on frame and lens selections based on prescription, needs and lifestyle.
• Take accurate measurements for lens selection.
• Conduct fittings and adjustments of spectacles.
• Carry out repairs on patient frames to ensure safety and fit.
• Demonstrate how to insert and remove contact lenses.
• Handle patient queries via phone, email or in person and direct as needed.
• Manage the branch appointment diary considering patient requests and staff availability.
• Follow GDPR and NHS guidelines; process invoices; assist with stock control and ordering.

Skills

Optical retail

Customer service

Interpersonal skills

Verbal communication

Written communication

Problem solving

Prioritisation

Job description

Duncan & Todd Group is seeking a Mobile Customer Care Assistant to support our Aberdeenshire hubs. The role is full-time and permanent, covering Banff, Peterhead, Fraserburgh, Ellon, Inverurie, and Keith, with a mobile salary uplift.

You will be the first point of contact for patients, delivering excellent care and handling a variety of tasks from lens/frame advice to appointment management and NHS paperwork. Training is provided for an optical environment.