Branch Manager, Optical Practice – Helensburgh

Duncan & Todd Group; Helensburgh; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

34 days annual leave (FTE)

Staff discount incl. spectacles and L2

Access to high street discounts

Company employee benefits portal

Job summary

Duncan & Todd Group, a leading optical and hearing care provider in Scotland, is seeking a Branch Manager for our Helensburgh branch. The role focuses on delivering excellent patient care with FBDO level preferred but not essential; experience in optics is essential.

The position is full-time, 37.5 hours over five days (Mon–Sat). Responsibilities include staff, stock and premises management, patient queries, and driving team performance while ensuring high clinical standards and NHS compliance.

Qualifications

• Experience in optical environment essential.
• FBDO level preferred but not essential.
• Excellent people management and communication skills.

Responsibilities

• Take full responsibility for the day-to-day running of the practice including staffing, stock and premises.
• Assist patients with queries about spectacles and contact lenses and maintain strong customer relationships.
• Lead and motivate the team to deliver high-quality patient care.
• Train, coach and appraise the Practice Team and support internal succession.
• Advise patients on spectacle lenses and frames after eye tests with the resident Optometrist.
• Ensure standards with Head Office departments and maintain NHS paperwork.
• Manage the appointment diary considering patient requests and staff availability.

Skills

Staff management

Customer relations

Leadership

Training and coaching

NHS paperwork

Education

FBDO level preferred

Job description

Duncan & Todd Group, a leading optical and hearing care provider in Scotland, is seeking a Branch Manager for our Helensburgh branch. The role focuses on delivering excellent patient care with FBDO level preferred but not essential; experience in optics is essential.

The position is full-time, 37.5 hours over five days (Mon–Sat). Responsibilities include staff, stock and premises management, patient queries, and driving team performance while ensuring high clinical standards and NHS compliance.