Branch Manager - Lead Team & Grow Eyecare & Hearing

SCRIVENS LTD; Nechells; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days leave

Career development

Job summary

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Branch Manager to lead a dedicated team, deliver outstanding customer service, and drive branch performance.

You will oversee operations, training, compliance and work with optometrists and hearing specialists to maintain clinical excellence, while promoting your branch within the local community.

The role offers a competitive salary, generous benefits, and opportunities for career progression in a family-run company.

Qualifications

• Must have strong leadership and people management skills.
• Customer-first mindset and excellent communication abilities are essential.
• Commercial awareness and proactive problem-solving are important.
• Basic IT skills and familiarity with point-of-sale systems required.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Skills

Leadership

Customer service

People management

Communication

Tools

POS systems

IT basics

Job description

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Branch Manager to lead a dedicated team, deliver outstanding customer service, and drive branch performance.

You will oversee operations, training, compliance and work with optometrists and hearing specialists to maintain clinical excellence, while promoting your branch within the local community.

The role offers a competitive salary, generous benefits, and opportunities for career progression in a family-run company.