Branch Manager - Finchley

SCRIVENS LTD; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Training & progression

Family-run culture

Staff discounts & pension

Job summary

SCRIVENS LTD in London is seeking a Branch Manager to lead a dedicated team and deliver outstanding eye and hearing care. You will drive customer service, sales growth, and maintain high professional standards in a customer-focused environment.

You will provide leadership, coaching, and hands-on support in a fast-paced retail setting, with emphasis on community engagement and staff development. The role offers a competitive salary and staff benefits.

Qualifications

• Experienced retail manager with leadership and people management skills.
• Background in optics, audiology, or healthcare preferred.
• Strong communication and customer-first mindset.
• Proactive problem solver with basic IT and POS familiarity.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage branch operations, meet sales targets and drive business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and high-quality care.
• Oversee stock management, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.

Skills

Leadership

Customer service

People management

Communication

Commercial awareness

IT basics

POS familiarity

Tools

POS systems

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme