Branch Manager

Mr Central Heating; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mr Central Heating in Dagenham is opening a brand-new branch, offering you the chance to lead from the start and shape its customer service and commercial performance.

You will build relationships with customers, guide a team, manage stock and operations, and drive growth, with impact on local heating and plumbing customers.

Qualifications

• Experience in branch management or sales leadership.
• Strong commercial awareness with ability to grow sales while protecting margin.
• Hands-on leader who engages in day-to-day operations.
• Natural relationship builder with customer service focus.
• Ability to inspire and develop a high-performing team.
• Organised, proactive and thrives in a fast-paced environment.

Responsibilities

• Take ownership of branch performance, drive sales, margin and profitable growth.
• Lead from the trade counter, set high standards for customer service, teamwork and sales.
• Build long-term relationships with existing customers and develop new business opportunities.
• Follow up quotations, identify opportunities and convert enquiries into orders.
• Coach, motivate and develop your team to reach full potential.
• Manage stock, operations and day-to-day branch running.
• Maintain high branch standards to ensure an outstanding customer experience.
• Help establish the branch as the first-choice destination for plumbing and heating customers locally.

Job description

Lead a new branch. Build the future. Make your mark.

We're looking for an ambitious Branch Manager to lead our brand-new Mr Central Heating branch in Dagenham.

Purpose-built and designed for the future, this is an exciting opportunity to take the reins of a modern branch from the very beginning. You'll have the chance to build on an established customer base, develop your team, grow sales and shape the future success of the branch.

If you enjoy leading from the front, building customer relationships and driving commercial performance, we'd love to hear from you.

What You'll Be Doing

• Taking full ownership of branch performance, driving sales, margin and profitable growth.
• Leading from the trade counter, setting the standard for customer service, teamwork and sales.
• Building long-term relationships with existing customers while actively developing new business opportunities.
• Creating a proactive sales culture by following up quotations, identifying opportunities and converting enquiries into orders.
• Coaching, motivating and developing your team to achieve their full potential.
• Managing stock, operations and the smooth day-to-day running of the branch.
• Maintaining high standards across the branch, ensuring an outstanding customer experience.
• Helping establish one of our newest branches as the first-choice destination for plumbing and heating customers across the local area.

What We're Looking For

• Experience within plumbing & heating, merchanting or a related trade environment.
• A successful background in branch management or sales leadership.
• Strong commercial awareness with the ability to grow sales while protecting margin.
• A hands-on leader who enjoys being involved in the day-to-day operation.
• A natural relationship builder with a passion for delivering excellent customer service.
• Someone who can inspire, develop and motivate a high-performing team.
• Organised, proactive and comfortable working in a fast-paced environment.

What You'll Get

• The opportunity to lead a brand-new, purpose-built branch with genuine scope to make your mark.
• The freedom to shape the culture, customer experience and future success of the branch.
• The support of a growing business that continues to invest in its people and locations.
• A role where your leadership will have a direct and visible impact on the success of the business.

This is more than just managing a branch - it's an opportunity to build something new. If you're looking for the chance to lead from the front, grow a successful business and create a branch your team and customers are proud of, we'd love to hear from you.

Company Description

Mr Central Heating has been supplying installers, trade professionals and homeowners with plumbing and heating products since 1982. Built on product expertise, trusted customer relationships and dependable service, we have grown into one of the UK's best-known plumbing and heating merchants. As part of Lords Group Trading, we combine decades of industry knowledge with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.