Branch Manager

ZIGUP plc; Croydon; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Up to 20% bonus (OTE)

Company car/allowance

25–26 days holiday + buy/sell up to 5

Well-being services (GP, health plan,

Health & well-being benefits

Employee discounts & retailer perks

Pay visibility via Stream App

Pension & save-as-you-earn

Job summary

Northgate Vehicle Hire Croydon is seeking a Branch Manager to lead a busy branch, drive exceptional customer service, and develop a high-performing team. You will oversee rental activity, workshop performance and customer relationships, ensuring the branch delivers on revenue targets and service commitments.

The role requires strong leadership, strategic thinking and a passion for customer excellence. In this position you will manage day‑to‑day operations at Croydon, shape a customer‑centric

Qualifications

• Proven people manager with a track record in fast-paced customer‑focused environments.
• Commercial mindset to maximise efficiencies and revenue opportunities.
• Willing to lead by example and set high standards across the branch.
• Skilled in coaching and developing team members for performance and confidence.
• Passion for delivering exceptional customer service and managing supplier relationships.

Responsibilities

• Oversee all branch performance including rental activity, workshop performance and customer relationships.
• Develop a focused team to maximise revenue opportunities and drive improvements.
• Lead initiatives to minimise vehicle downtime and ensure service commitments are met.
• Coach and develop staff to deliver best-in-class customer service and performance.

Skills

People management

Customer service orientation

Leadership

Strategic planning

Job description

Branch Manager - Croydon

Salary: Up to £49k basic + up to 20% bonus pa OTE & Company Car/Allowance

Are you committed to your own development and want to take the next step on your career journey in an exciting industry that is facing significant technological and customer change?

Are you an outstanding leader, potentially from the automotive sector, wanting to work in an environment that keeps you at the forefront of evolving customer solutions?

Are you focused on the ongoing development of your team, providing the opportunities for your team to learn and develop themselves further?

And have you got a proven track record of providing, with your team, best in class customer service and delivery of performance to the required levels through your strong relationship, organisational and strategic capabilities?

If the answer to these questions is YES, then we have an exciting and ambitious opportunity for you!

We are looking for a talented individual to join the UK’s leading vehicle rental provider and accident management business, bringing to life, the Northgate experience for colleagues and customers at our busy Croydon Branch.

As Branch Manager, you will focus on supporting our customers to keep their business on the road ensuring they can deliver on their business promises - heading a team that gives an exceptional customer experience whilst working to the highest technical and quality standards.

Accountable for all aspects of the performance across the branch including rental activity, workshop performance and customer relationships, we are looking to you to develop a focused team that maximises revenue opportunities, drives innovation and improvement to minimise vehicle downtime and, above all, delivers on our service commitment to customers through the development of the team.

About you

• Firstly, you are a proven people manager with a solid management background in fast-paced customer orientated environments - you know how to build and manage a team to deliver exceptional solutions to your customers.
• You have a common sense, commercially minded business approach - you know what makes a great workplace and how to maximise efficiencies and identify opportunities to produce outstanding results.
• You get involved in every part of your business - you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
• You are a natural coach and love to take time to support the development of your team, - nothing gives you more job satisfaction than seeing a member of team develop their skills and confidence.
• You have a passion for customer service - you understand what is important to your customers and suppliers.

As a Branch manager with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) ...

• A fantastic yearly bonus scheme - up to 20% OTE pa
• Company car/allowance
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

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