Branch Manager

Scrivens Opticians; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave (pro rata)

Career progression

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in Coleshill to lead a dedicated team and deliver outstanding customer service. You will drive sales, oversee daily operations, and ensure clinical excellence in eye and hearing care.

The role demands strong leadership, commercial awareness, and hands-on problem solving in a retail healthcare setting. You will foster staff development and maintain high standards of care.

Qualifications

• Experienced retail manager with a background in optics, audiology, or healthcare.
• Strong leadership and people management skills with a customer-first mindset.
• Excellent communication abilities and proactive problem-solving.
• Solid commercial awareness and ability to drive branch performance.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Provide expert advice and high-quality care to customers.
• Oversee stock management, compliance, and daily branch efficiency.
• Collaborate with optometrists and audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Ensure compliance with company policies and health and safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

Tools

POS systems

Job description

About the role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.
Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.
If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)

We are an equal opportunities employer.

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Branch Manager • Coleshill, United Kingdom