Branch Manager

Scrivens Opticians; Stretford; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave incl bank (pro‑r‑

Job summary

Scrivens Opticians is seeking a Branch Manager to lead a dedicated team, ensuring outstanding customer service and clinical excellence across eye and hearing care at the branch level.

You will drive sales growth, manage operations, coach staff, and uphold high standards of professionalism within a customer-focused environment.

Qualifications

• Experience in retail management, ideally in optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Customer-first mindset and excellent communication.
• Commercial awareness with proactive, hands-on problem solving.
• Basic IT skills and familiarity with POS systems.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage all branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert advice and high quality care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies, health and safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

POS systems

IT basics

Tools

Point-of-sale systems

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare.

You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team.

Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)

Scrivens Opticians is an equal opportunities employer.