Branch Manager

Scrivens Opticians & Hearing Care; Chipping Norton; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Staff discounts

Pension scheme

28 days annual leave

Family-run culture

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team in a customer-focused setting. You will drive business growth, maintain professional standards, and ensure exceptional service across eye and hearing care.

The role demands strong leadership, people-management, and a hands-on approach to solving challenges while delivering first-class customer experiences. A proactive team player with IT and POS familiarity will thrive.

Qualifications

• Experienced retail manager with a customer-first mindset.
• Proven leadership and people-management skills.
• Strong communication and problem-solving abilities.
• Commercial awareness and hands-on approach to drive sales.

Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee training, coaching and performance management.
• Ensure expert eye/hearing care advice and high-quality service.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

Problem solving

IT basics

POS experience

Tools

POS systems

Job description

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme