Branch Leader, Eye & Hearing Care

SCRIVENS LTD; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave (pro-rata)

Career progression

Job summary

SCRIVENS LTD is seeking a Branch Manager in the UK to lead a dedicated team of eye and hearing care professionals, driving service excellence and business growth. You will role-model customer-focused care and inspire staff to reach high standards in a fast-paced retail environment.

The role emphasizes strong leadership, people management, and hands-on problem solving, with a focus on delivering expert advice and maintaining clinical excellence in partnership with Optometrists and Audiologists.

Qualifications

• Experience in retail management, preferably in optics or healthcare.
• Strong leadership and people-management skills.
• Customer-first mindset with excellent communication.

Responsibilities

• Lead and motivate branch team to deliver outstanding customer service.
• Manage branch operations, sales targets and growth.
• Oversee staff training, coaching and performance reviews.
• Ensure compliance with policies, health & safety and regulatory standards.
• Engage with the local community to promote the branch.

Skills

Leadership

Customer service

People management

Communication

Tools

POS systems

Stock management software

Job description

SCRIVENS LTD is seeking a Branch Manager in the UK to lead a dedicated team of eye and hearing care professionals, driving service excellence and business growth. You will role-model customer-focused care and inspire staff to reach high standards in a fast-paced retail environment.

The role emphasizes strong leadership, people management, and hands-on problem solving, with a focus on delivering expert advice and maintaining clinical excellence in partnership with Optometrists and Audiologists.