Branch Leader - Building Preservation & Growth

Richardson & Starling (Northern) Ltd; Stirling; On-site; GBP 60,000 - 75,000; Full time

Job summary

Richardson & Starling (Northern) Ltd in Stirling is seeking a hands-on Branch Manager to lead the Stirling branch, manage a team of Surveyors, a Contracts Supervisor and Administrators, and drive profitable growth while maintaining high standards of safety and customer service.

You will deliver strategic direction, oversee budgets, develop the team, and strengthen relationships with customers, local authorities and contractors in the wider market.

Qualifications

• Proven experience leading an operational branch or construction team.
• Strong knowledge of buildings and commercial contracting.
• Experience with budgets, revenue, cost control and profitability.
• Excellent communication and leadership skills.

Responsibilities

• Lead the day-to-day operation and performance of the Stirling branch.
• Set clear expectations and priorities for the branch team and ensure accountability for delivery.
• Lead, support and develop the branch’s Surveyors, Contracts Supervisor and administrative colleagues.
• Manage workload, resources and competing priorities across the branch.
• Support recruitment, induction, training, development and performance management.
• Create a positive working environment focused on teamwork, communication, customer service and continuous improvement.
• Work collaboratively with other Richardson & Starling branches and Veitchi Group support functions.
• Take responsibility for branch revenue, margin, cost control and overall profitability.
• Prepare, monitor and manage the branch budget and agreed performance targets.
• Maintain oversight of the branch pipeline, current workload and forward order book.
• Ensure enquiries, surveys, quotations, contracts and completed works progress efficiently through the branch.
• Monitor performance information and provide clear, accurate reports to the senior management team.
• Identify and implement improvements to branch efficiency, productivity, service and profitability.
• Ensure commercial issues, variations, outstanding accounts and operational risks are identified and addressed with the appropriate colleagues.
• Maintain strong relationships with existing customers, contractors, local authorities, housing organisations and professional contacts.
• Identify opportunities to grow the branch’s customer base, workload and market presence.
• Support tendering, framework and business development activity relevant to the branch.
• Monitor the local market and respond to emerging opportunities and risks.
• Encourage repeat business through consistent service, communication and relationship management.
• Represent Richardson & Starling professionally within Stirling and the surrounding market.
• Promote a strong health and safety culture and ensure branch activities comply with company requirements.
• Ensure work is planned and delivered in line with operational procedures, quality standards and customer expectations.
• Maintain appropriate oversight of branch risks, issues and corrective actions.
• Ensure concerns are escalated promptly and managed with the relevant Group support functions.
• Promote consistent standards of workmanship, customer care and professional conduct.

Job description

Richardson & Starling (Northern) Ltd in Stirling is seeking a hands-on Branch Manager to lead the Stirling branch, manage a team of Surveyors, a Contracts Supervisor and Administrators, and drive profitable growth while maintaining high standards of safety and customer service.

You will deliver strategic direction, oversee budgets, develop the team, and strengthen relationships with customers, local authorities and contractors in the wider market.