Branch Manager, Stirling

Richardson & Starling (Northern) Ltd; Stirling; On-site; GBP 60,000 - 75,000; Full time

Job summary

Richardson & Starling (Northern) Ltd in Stirling is seeking a hands-on Branch Manager to lead the Stirling branch, manage a team of Surveyors, a Contracts Supervisor and Administrators, and drive profitable growth while maintaining high standards of safety and customer service.

You will deliver strategic direction, oversee budgets, develop the team, and strengthen relationships with customers, local authorities and contractors in the wider market.

Qualifications

• Proven experience leading an operational branch or construction team.
• Strong knowledge of buildings and commercial contracting.
• Experience with budgets, revenue, cost control and profitability.
• Excellent communication and leadership skills.

Responsibilities

• Lead the day-to-day operation and performance of the Stirling branch.
• Set clear expectations and priorities for the branch team and ensure accountability for delivery.
• Lead, support and develop the branch’s Surveyors, Contracts Supervisor and administrative colleagues.
• Manage workload, resources and competing priorities across the branch.
• Support recruitment, induction, training, development and performance management.
• Create a positive working environment focused on teamwork, communication, customer service and continuous improvement.
• Work collaboratively with other Richardson & Starling branches and Veitchi Group support functions.
• Take responsibility for branch revenue, margin, cost control and overall profitability.
• Prepare, monitor and manage the branch budget and agreed performance targets.
• Maintain oversight of the branch pipeline, current workload and forward order book.
• Ensure enquiries, surveys, quotations, contracts and completed works progress efficiently through the branch.
• Monitor performance information and provide clear, accurate reports to the senior management team.
• Identify and implement improvements to branch efficiency, productivity, service and profitability.
• Ensure commercial issues, variations, outstanding accounts and operational risks are identified and addressed with the appropriate colleagues.
• Maintain strong relationships with existing customers, contractors, local authorities, housing organisations and professional contacts.
• Identify opportunities to grow the branch’s customer base, workload and market presence.
• Support tendering, framework and business development activity relevant to the branch.
• Monitor the local market and respond to emerging opportunities and risks.
• Encourage repeat business through consistent service, communication and relationship management.
• Represent Richardson & Starling professionally within Stirling and the surrounding market.
• Promote a strong health and safety culture and ensure branch activities comply with company requirements.
• Ensure work is planned and delivered in line with operational procedures, quality standards and customer expectations.
• Maintain appropriate oversight of branch risks, issues and corrective actions.
• Ensure concerns are escalated promptly and managed with the relevant Group support functions.
• Promote consistent standards of workmanship, customer care and professional conduct.

Job description

Richardson & Starling has been in business for 90 years and is the largest building preservation contractor in Scotland and one of the largest in the UK. We provide a comprehensive range of property preservation and repair services to property owners, building professionals, businesses and local authorities.

Role

We are now looking to employ a Branch Manager to become part of our team in our Stirling.

Full Time/Permanent – Monday to Thursday 08:00am to 17:00pm & Friday, 08:00am to 16:00pm.
Location: Stirling
Salary: Competitive

The Opportunity

Due to the continued success of our Stirling branch, we are looking for an experienced Branch Manager to lead the team and help take the business forward.

This is a hands‑on leadership role with overall responsibility for the people, customers, workload, operational standards and commercial performance of the branch. You will lead an established team of Surveyors, a Contracts Supervisor and Administrators, while building strong relationships across the wider business.

The successful candidate will combine sound commercial judgement with visible day‑to‑day leadership. You will protect the branch’s established workload, identify opportunities for growth and ensure work is delivered safely, efficiently and to the standards expected by our customers.

What You Will Be Doing

Leadership and People

• Lead the day‑to‑day operation and performance of the Stirling branch.
• Set clear expectations and priorities for the branch team and ensure accountability for delivery.
• Lead, support and develop the branch’s Surveyors, Contracts Supervisor and administrative colleagues.
• Manage workload, resources and competing priorities across the branch.
• Support recruitment, induction, training, development and performance management.
• Create a positive working environment focused on teamwork, communication, customer service and continuous improvement.
• Work collaboratively with other Richardson & Starling branches and Veitchi Group support functions.

Commercial and Operational Performance

• Take responsibility for branch revenue, margin, cost control and overall profitability.
• Prepare, monitor and manage the branch budget and agreed performance targets.
• Maintain oversight of the branch pipeline, current workload and forward order book.
• Ensure enquiries, surveys, quotations, contracts and completed works progress efficiently through the branch.
• Monitor performance information and provide clear, accurate reports to the senior management team.
• Identify and implement improvements to branch efficiency, productivity, service and profitability.
• Ensure commercial issues, variations, outstanding accounts and operational risks are identified and addressed with the appropriate colleagues.

Customers and Business Development

• Maintain strong relationships with existing customers, contractors, local authorities, housing organisations and professional contacts.
• Identify opportunities to grow the branch’s customer base, workload and market presence.
• Support tendering, framework and business development activity relevant to the branch.
• Monitor the local market and respond to emerging opportunities and risks.
• Encourage repeat business through consistent service, communication and relationship management.
• Represent Richardson & Starling professionally within Stirling and the surrounding market.

Health, Safety, Quality and Compliance

• Promote a strong health and safety culture and ensure branch activities comply with company requirements.
• Ensure work is planned and delivered in line with operational procedures, quality standards and customer expectations.
• Maintain appropriate oversight of branch risks, issues and corrective actions.
• Ensure concerns are escalated promptly and managed with the relevant Group support functions.
• Promote consistent standards of workmanship, customer care and professional conduct.

What We Are Looking For

• Proven experience leading an operational branch, business unit or established construction or property‑services team.
• Strong knowledge of buildings, general construction and commercial contracting.
• Commercial awareness, including experience of budgets, revenue, cost control, margin and profitability.
• The ability to lead people, set standards and manage performance constructively.
• Confidence in developing customer relationships and identifying opportunities for growth.
• Strong planning, problem‑solving and decision‑making skills.
• Clear communication skills and the ability to build effective relationships at all levels.
• A self‑motivated, practical and hands‑on approach, with the confidence to act on your own initiative.
• Experience within building preservation, property repair, insurance reinstatement or a related sector would be advantageous.

What Matters to Us

We are looking for someone who treats the branch as a business and takes ownership of its performance. You will be visible, approachable and prepared to get involved, while maintaining a clear view of customers, people, workload, risk and profitability. Strong judgement and consistent follow‑through will matter as much as technical knowledge.