Branch Customer Experience Advisor

Description This; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent building society seeks a Customer Representative for its branches in Canterbury, Kent. You will deliver excellent customer service in person, over the phone, and online. Your role involves supporting customers with transactions, inquiries, and digital services. Proper training will be provided, and you will be part of a dedicated team committed to delivering high-quality service. Ideal candidates are empathetic, digitally savvy, and eager to make a difference in customers' lives.

Benefits

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Strong customer service orientation and ability to empathize with diverse customers.
• Comfortable using digital tools and applications to assist customers.
• Ability to work in a team environment and collaborate effectively.

Responsibilities

• Support customers across multiple channels including in-person, phone, and online.
• Handle transactions and educate customers on digital services.
• Assist with customer queries and provide solutions.

Skills

Customer service skills

Digital literacy

Empathy

Communication skills

Teamwork

Job description

A prominent building society seeks a Customer Representative for its branches in Canterbury, Kent. You will deliver excellent customer service in person, over the phone, and online. Your role involves supporting customers with transactions, inquiries, and digital services. Proper training will be provided, and you will be part of a dedicated team committed to delivering high-quality service. Ideal candidates are empathetic, digitally savvy, and eager to make a difference in customers' lives.