Branch Customer Consultant – Service & Solutions

Skipton Building Society; Harrogate; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension contributions (up to 10%)

Private medical insurance

Salary Sacrifice for hybrid/electric車

Job summary

Skipton Building Society in Harrogate and Wetherby is recruiting a permanent Customer Consultant. The role is full-time (36 hours per week) to support branch operating hours, offering a welcoming, informative service to customers and helping them review savings options.

You will listen to customers, ask questions, provide tailored solutions, and maintain accurate records while adhering to policies. Experience in customer service, whether in person or by phone, is valued.

Qualifications

• Experience interacting with customers in person or over the phone.

Responsibilities

• Be the first point of contact for customers in-branch and by phone.
• Understand customer needs and offer tailored savings solutions.
• Maintain accurate customer records and comply with policies.

Skills

Customer service

Communication

Telephone skills

Job description

Skipton Building Society in Harrogate and Wetherby is recruiting a permanent Customer Consultant. The role is full-time (36 hours per week) to support branch operating hours, offering a welcoming, informative service to customers and helping them review savings options.

You will listen to customers, ask questions, provide tailored solutions, and maintain accurate records while adhering to policies. Experience in customer service, whether in person or by phone, is valued.