Branch Customer Advisor | Banking & Service Excellence

Virgin Money UK; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness

Paid volunteering up to 2 days

Training & development

Annual bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Representative for our East Kilbride branch. The role involves assisting customers in person, by phone, and online, handling transactions, answering queries, and guiding customers to appropriate banking services and digital tools.

It is a permanent, full-time position with a 35-hour week and a requirement to be within a 45-minute commute. You'll contribute to maintaining a high standard of face-to-face banking on the high street and support customers with care,

Qualifications

• Experience in customer service is helpful.
• Able to explain banking products and services clearly.

Responsibilities

• Greet customers in-branch and understand their needs.
• Process transactions and answer queries with accuracy and fairness.
• Guide customers to suitable banking products and digital tools.
• Collaborate with branch colleagues to deliver high-quality service.
• Follow processes and escalate issues to protect customers.

Skills

Customer service

Communication

Digital tools

Teamwork

Tools

Banking systems

Job description

Nationwide is seeking a Customer Representative for our East Kilbride branch. The role involves assisting customers in person, by phone, and online, handling transactions, answering queries, and guiding customers to appropriate banking services and digital tools.

It is a permanent, full-time position with a 35-hour week and a requirement to be within a 45-minute commute. You'll contribute to maintaining a high standard of face-to-face banking on the high street and support customers with care,