Branch Coordinator - Ealing

TN United Kingdom; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a leading property services group in London as a Branch Coordinator, where your administrative expertise and exceptional communication skills will play a pivotal role in delivering outstanding customer service. In this dynamic position, you will support sales and lettings negotiators while ensuring compliance and maintaining KFH's CRM system. With a commitment to diversity and inclusion, this forward-thinking company values your contributions and encourages innovative ideas. Be part of a team that manages a vast portfolio and strives for continuous improvement, making a significant impact in the property market.

Benefits

Additional Earning Potential

Employee Discounts

Qualifications

• Proven track record in administration and customer service.
• Outstanding communication skills with clients and colleagues.

Responsibilities

• Maintain communication with customers via phone, email, and face-to-face.
• Prepare valuation packs and necessary paperwork for clients.

Skills

Communication Skills

CRM System Management

Customer Service

Administrative Skills

Education

High School Diploma

Relevant Certification in Administration

Tools

KFH’s CRM System

Job description

Social network you want to login/join with:

About KFH

At KFH, our branch coordinators sit at the heart of our branch network, supporting sales and lettings negotiators and branch directors daily to enable high-quality customer service. We are looking for an individual capable of forming and developing great relationships with customers and colleagues, who can collaborate effectively, share administrative knowledge and skills, and bring new thinking to our team.

With over 60 branches across London, KFH is the capital's largest property services group, offering a range of services including block management, commercial, residential, and financial services. We manage over 15,000 units across 130 locations with a portfolio worth £10 billion. Our team includes many qualified chartered surveyors and valuers, providing services to both corporate and private clients. We value experience, encourage new ideas, and strive for continuous improvement, with our employees at the core of our success.

Reporting Line

You will report to our Regional Administration Manager.

Responsibilities of a Branch Coordinator

1. Communicate with customers via phone, email, and face-to-face interactions, maintaining company standards.
2. Prepare valuation packs.
3. Use and maintain KFH’s CRM system.
4. Produce and issue all necessary paperwork for clients and solicitors.
5. Ensure compliance procedures are followed.
6. Communicate with third-party companies.
7. Coordinate with KFH’s Accounts department regarding payments.
8. Provide high levels of customer service.
9. Support sales and lettings negotiators and branch directors.

We seek a coordinator with a proven track record in administration, outstanding communication skills, and a passion for delivering excellent customer service. The ideal candidate will contribute to our reputation and help us achieve the right results.

KFH is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees.

Click here to see all our company benefits, including additional earning potential and discounts.