Branch Coordinator - Ealing

KFH; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic branch coordinator to enhance customer service and support sales teams. This role involves maintaining high standards in communication, preparing valuation packs, and ensuring compliance with procedures. As part of a growing property services group in London, you will collaborate with a dedicated team, fostering relationships with clients and colleagues alike. If you're passionate about administration and customer care, this opportunity allows you to make a significant impact in a supportive and inclusive environment.

Qualifications

• Proven track record in administration with outstanding communication skills.
• Passionate about delivering excellent customer service.

Responsibilities

• Communicate with customers via phone, email, and face-to-face.
• Prepare valuation packs and necessary paperwork for clients.

Skills

Customer Service

Communication Skills

Administration

CRM Software

Education

High School Diploma

Relevant Administration Certification

Tools

KFH CRM

Job description

At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily allowing everyone to achieve high quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.

At KFH, with over 60 branches across the capital we are London’s largest property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report to our Regional Administration Manager.

Responsibilities of a branch coordinator include:

1. Communicate with customers by phone, email and face to face maintaining company standards
2. Prepare valuation packs
3. Use and maintain KFH’s CRM where required
4. Produce and issue all necessary paperwork for clients and solicitors
5. Ensure all compliance procedures are met
6. Communicate with third party companies
7. Communicate with KFH’s Accounts department for payments
8. Provide high levels of customer service
9. Support sales and lettings negotiators, and branch directors

At KFH we are looking for a coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.