Branch Care Manager: Lead Care & Growth

Helping Hands Homecare, Inc.; Fakenham; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Career development support

Refer-a-friend bonus

Job summary

Helping Hands Homecare, Inc. is seeking a Branch Care Manager in Fakenham to lead the delivery of exceptional home care within the local community. You will guide a team, uphold quality standards, and ensure customers receive safe, personalised support that builds trust and confidence.

You will oversee regulatory compliance, manage budgets, and collaborate with internal teams to drive strong outcomes for customers and the branch. A passion for care and community is essential.

Qualifications

• Experience leading teams and driving strong performance.
• Excellent communication and relationship-building skills.
• Strong commercial awareness with budget and KPI experience.
• Understanding regulatory requirements and quality frameworks.
• Organisational and planning skills with resilience.
• Data-driven decision making using systems and technology.
• Experience with third-party providers or partners.
• Flexible, adaptable mindset with drive to deliver results.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services, championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a right-first-time culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

Job description

Helping Hands Homecare, Inc. is seeking a Branch Care Manager in Fakenham to lead the delivery of exceptional home care within the local community. You will guide a team, uphold quality standards, and ensure customers receive safe, personalised support that builds trust and confidence.

You will oversee regulatory compliance, manage budgets, and collaborate with internal teams to drive strong outcomes for customers and the branch. A passion for care and community is essential.