Branch Banking Pro: Customer Experience Lead

Hsbc Global Services Limited; Salisbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work Benefit

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Global Services Limited is seeking a Universal Banker to deliver outstanding face-to-face customer service in a busy branch. You will handle transactions, resolve inquiries, and educate customers on HSBC self-service devices and digital banking options.

The role emphasises conversation skills, a proactive customer-first attitude, and the ability to thrive in a dynamic branch team. Full-time hours include a weekday schedule with Saturday shifts and comprehensive in-branch training.

Qualifications

• Demonstrates excellent communication, enabling effective conversations with customers.
• Ability to take ownership of customer enquiries through to resolution.
• Comfortable in a fast-paced branch environment with attention to detail.
• Interest in HSBC self-service devices and digital banking platforms.

Responsibilities

• Provide exceptional face-to-face customer service in a busy Branch environment.
• Process a wide range of transactions with high accuracy.
• Maintain excellent attention to detail.
• Educate customers about HSBC self-service devices and digital platforms.
• Collaborate with the Branch team to improve workflows and processes.

Skills

Customer service

Communication

Ownership of enquiries

Resilience

Job description

HSBC Global Services Limited is seeking a Universal Banker to deliver outstanding face-to-face customer service in a busy branch. You will handle transactions, resolve inquiries, and educate customers on HSBC self-service devices and digital banking options.

The role emphasises conversation skills, a proactive customer-first attitude, and the ability to thrive in a dynamic branch team. Full-time hours include a weekday schedule with Saturday shifts and comprehensive in-branch training.