Branch Assistant

Topps Tiles; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a dynamic and inspirational Store Manager to drive sales and enhance customer experience. The ideal candidate will have a solid background in retail management with P&L responsibility, demonstrating leadership skills and a passion for service. This role offers generous benefits, including uncapped commission and opportunities for career growth.

Benefits

Generous staff discount

Share Save scheme

Pension

Life assurance

Health insurance

Holiday allowance increasing with service

Tailored career development plans

Extensive training

Qualifications

• Retail experience with full P&L responsibility.
• Proven track record of delivering outstanding customer service.
• Ability to drive performance through clear leadership.

Responsibilities

• Leading and motivating a close-knit team.
• Creating the business plan and supporting team development.
• Ensuring excellent customer service and achieving sales targets.

Skills

Leadership

Customer Service

Business Acumen

Creativity

Job description

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Store Manager Role

As a Store Manager, you’ll ensure your store is an inspiring place to shop, providing amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training, and developing them to exceed sales and profit targets through excellent service. Since sales are driven by great service, a passion for creativity or interior design is beneficial as you help customers visualize their projects using in-store technology.

You will create the business plan, develop your team, and seek continuous improvement at individual, team, and store levels. We value ambition in our Store Managers, aiming for your store and team to be the best in the land.

Daily tasks vary—from creative activities to assisting with traders, lifting tiles, and managing deliveries.

Who you are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that great customer experiences drive sales.

You are commercially aware, possess strong business acumen, and can differentiate your store from competitors. You are a natural leader with a can-do attitude, capable of driving performance through clear leadership, coaching, and people management.

What we’ll do for you

We offer a culture that recognizes hard work and rewards great results, including uncapped personal commission and company bonuses that share our success and increase your base salary.

Additional benefits include a generous staff discount, Share Save scheme, pension, life assurance, health insurance, holiday allowance that increases with service, and various other benefits. We support internal career development with tailored plans and extensive training. Flexibility to cover store hours (including weekends) is required, but there’s no evening work or shifts on Christmas Eve or Boxing Day.