Branch Assistant

Vp plc; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Pension (salary sacrifice)

25 days holiday + bank holidays

Life Assurance 3x salary

Share save scheme

Eye care vouchers

Cycle to work scheme

My VP discounts

EE mobile discounts

Gym discounts

Health Shield discounts

Job summary

ESS (Equipment, Safety, and Services) is seeking a Branch Assistant to join our UK branches. You will interact with customers face to face, on the phone, and via email, handling orders, returns, and on-site inspections of equipment.

You will be part of a fast-paced team, assisting with stock, deliveries, and collection duties while prioritising safety and great service. The role offers opportunities for growth within a dynamic ESS environment.

Qualifications

• Customer service experience is essential.
• Ability to work well in a team and adapt to a busy environment.
• Interest in tools, machinery and hands-on equipment is desirable.
• Basic understanding of how equipment works and safety awareness.
• Must hold a full UK driving licence with good local area knowledge.

Responsibilities

• Be the first point of contact for customers and colleagues.
• Maintain neat and professional branch presentation.
• Ensure kit storage is organised and accessible.
• Load vehicles safely and in line with procedures.
• Carry out daily compliance and health & safety checks.
• Assist and attend stock takes as required.
• Cover deliveries and collections when needed.

Skills

Customer service

Team player

Fast-paced environment

Tools & machinery

Equipment knowledge

Workplace safety

Full driving licence

Job description

Working for ESS as our Branch Assistant will require you to be a bit of an all-rounder who enjoys variety in their day. Our branches are often fast-paced; dealing with customers face to face, by phone and email, and processing orders and customer returns. Your role will be to help with all of this, so you could be on the counter dealing with customers, testing and carrying out inspections of our products, and occasionally delivering or collecting equipment from our customers.

Key Responsibilities

• Be the first point of contact for customers and colleagues alike
• Responsible for appropriate branch presentation
• Ensure all kit is stored correctly and easily accessible
• Ensure vehicles are always loaded safely and in line with company procedures
• Carry out daily compliance and H&S checks, as directed
• Assist and attend stock takes as required
• Cover deliveries and collections when essential to business demands

What We’re Looking For

• You enjoy meeting people and can demonstrate what great customer service looks like
• A real team player with a genuine desire to help
• Comfortable working at pace in a busy environment
• An interest in tools/machinery
• Some basic knowledge of how equipment works and/or be keen to learn and widen your own expertise
• Basic knowledge and understanding of safety in the workplace
• Full driving licence with good knowledge of the local area

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days holiday FTE, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining
• All the above managed through our Employee Engagement Platform – Spotlight

A Little Bit About Us

ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.