Branch Assistant: Fast-Paced Customer Service & Tools

Vp plc; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Pension (salary sacrifice)

25 days holiday + bank holidays

Life Assurance 3x salary

Share save scheme

Eye care vouchers

Cycle to work scheme

My VP discounts

EE mobile discounts

Gym discounts

Health Shield discounts

Job summary

ESS (Equipment, Safety, and Services) is seeking a Branch Assistant to join our UK branches. You will interact with customers face to face, on the phone, and via email, handling orders, returns, and on-site inspections of equipment.

You will be part of a fast-paced team, assisting with stock, deliveries, and collection duties while prioritising safety and great service. The role offers opportunities for growth within a dynamic ESS environment.

Qualifications

• Customer service experience is essential.
• Ability to work well in a team and adapt to a busy environment.
• Interest in tools, machinery and hands-on equipment is desirable.
• Basic understanding of how equipment works and safety awareness.
• Must hold a full UK driving licence with good local area knowledge.

Responsibilities

• Be the first point of contact for customers and colleagues.
• Maintain neat and professional branch presentation.
• Ensure kit storage is organised and accessible.
• Load vehicles safely and in line with procedures.
• Carry out daily compliance and health & safety checks.
• Assist and attend stock takes as required.
• Cover deliveries and collections when needed.

Skills

Customer service

Team player

Fast-paced environment

Tools & machinery

Equipment knowledge

Workplace safety

Full driving licence

Job description

ESS (Equipment, Safety, and Services) is seeking a Branch Assistant to join our UK branches. You will interact with customers face to face, on the phone, and via email, handling orders, returns, and on-site inspections of equipment.

You will be part of a fast-paced team, assisting with stock, deliveries, and collection duties while prioritising safety and great service. The role offers opportunities for growth within a dynamic ESS environment.