Customer Support Driver

Vp Rail; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Salary sacrifice pension

25 days holiday

Life Assurance cover 3x salary

Cycle to work scheme

My ESS discounts

Job summary

ESS in Exeter is seeking a delivery driver to provide first‑class service by delivering and collecting equipment to customers and other ESS sites. You will support the branch, build strong customer relationships through high quality handovers and answer equipment queries.

The role requires a Category B licence, multi‑drop experience, and good IT literacy. Training and development are offered, along with a range of employee benefits and discounts.

Qualifications

• Must have multi-drop delivery experience.
• Hold a Category B driving license with safe driving record.
• Clear and concise communication during handovers.
• Basic numeracy, IT and literacy skills for admin tasks.
• Familiarity with the local Exeter area to optimise routes.

Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritising safety.
• Interact with customers during deliveries and collections, addressing queries and ensuring a positive experience.
• Perform thorough cleaning and testing of returned equipment.
• Use the M42 system to streamline operations and track deliveries.
• Utilise route planning software to optimise routes, minimise travel time, and maximise efficiency.
• Accurately complete all necessary processes related to deliveries, collections, and handovers.
• Undertake mandatory training and other learning as required.

Skills

Multi-drop delivery

Category B license

Customer communication

Route planning

IT literacy

Tools

M42 system

Job description

Job Introduction

On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.

You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.

Key Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road
• Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
• Perform thorough cleaning and testing of returned equipment
• Use of digital tools such as our M42 system to streamline operations and track deliveries
• Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency
• Accurately complete all necessary processes related to deliveries, collections, and technical handovers
• Undertake any mandatory and other training required to do the job role

What We’re Looking For

• Must have multi-drop delivery experience
• Hold a Category B driving license, with a strong emphasis on safe and responsible driving
• Ability to engage effectively with customers, providing clear and concise information during technical handovers.
• Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
• Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
• Familiarity with the local area to optimise routes and provide relevant information to customers.
• Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.