Branch Assistant

Epwin Group; Uldale; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

24 days annual leave

Company pension

Staff discount (TELUS discounts)

Job summary

Epwin Group is seeking a Branch Assistant to join our trade counters in the UK. The role involves strong customer service, helping maintain branch and warehouse standards, and performing multi-drop deliveries with a full driving license.

You will work Monday to Friday, handle health and safety tasks, and support with various branch operations. Prior trade counter experience is a plus; training will be provided where needed.

Qualifications

• Strong customer service skills and a friendly approach.
• Ability to work in a small team and maintain standards.
• Full valid driving license is required.
• Forklift license preferred but training will be provided.
• Experience in a trade counter environment is preferred.

Responsibilities

• Work with the team to provide excellent customer service at the trade counter.
• Help maintain high standards within the trade counter area and warehouse.
• Be able to work in a small team with a can-do attitude.
• Assist with health and safety compliance across the branch.
• Handle multi-drop deliveries efficiently and safely.
• Collaborate with the Branch Manager to achieve branch targets.
• Provide cover in the branch when required.

Skills

Customer service

Team player

Health & safety

IT literate

Multi-drop deliveries

Driving

Job description

EPW2

- This role is predominantly driving, therefore a full driving license is required

HOURS: Monday-Friday 07:30-16:30

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience

What you’ll get

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• Generous staff discount.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group.
• Enrolment within “TELUS” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on-line training. We invest in our people.