Branch Assistant

Epwin Group; Eastbourne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

24 days annual leave

Company pension

Staff discount

TELUS discounts

Job summary

Epwin Group is seeking a Branch Assistant to join the team in Eastbourne. You will work with colleagues to deliver excellent customer service at the trade counter and in the warehouse, supporting daily branch operations and health and safety compliance.

The role involves assisting with deliveries, maintaining standards, and helping the Branch Manager meet performance targets. A full driving license is essential, with training available for forklift if needed.

Qualifications

• Must have a full valid driving license.
• Experience in a driving role is advantageous.
• Excellent customer service and communication skills.
• Good organisation and IT literacy.

Responsibilities

• Provide excellent customer service in the trade counter and warehouse.
• Maintain high standards in the trade counter area and warehouse.
• Work with the team to achieve branch targets.
• Assist with health and safety compliance.
• Handle multi-drop deliveries safely and efficiently.
• Provide cover in the branch when required.

Skills

Driving license

Customer service

Team player

Health and safety

Job description

EPW2

- This role is predominantly driving, therefore a full driving license is required

HOURS: Mon-Fri: 07:30-16:30

Who are we?

Shepherds has always been a name synonymous with quality building products and professional staff – and that remains the same still to this day.

As a long-established stockist of plastic building products, you’ll find everything from roofline products to underground drainage solutions, in our branches. We pride ourselves on the knowledge of our teams and know that our customers value this beyond measure!

Our branches are a positive and thriving environment where we put customers at the heart of everything we do. We aim to be the supplier of choice and know that the team in our branches play a vital role in that. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience

What you’ll get

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• Generous staff discount.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within “TELUS” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on-line training. We invest in our people.