Branch Assistant

Epwin; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Annual leave 24 days

Company pension

TELUS discounts

Monthly awards

Training program

Job summary

Epwin Group is seeking a Branch Assistant for our NuStock trade counter network. This role combines customer service with warehousing duties in a busy branch environment and requires a full valid driving license.

You will work closely with the Branch Manager and team to maintain high standards, assist with deliveries, and support health and safety compliance while delivering great service to trade customers.

Qualifications

• Must have friendly, welcoming attitude and energy to deliver what customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license; forklift license would be a bonus but training can be provided.
• Previous driving experience is advantageous.
• Good organisational skills and IT literacy are required.

Responsibilities

• Works with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and can work within a small team.
• Assist with health and safety compliance.
• Competent with multi‑drop deliveries.
• Work with the Branch Manager and team to hit branch targets.
• Provide cover in the branch when required.

Skills

Customer service

Team player

IT literate

Organised

Driving experience

Job description

This role is predominantly driving, therefore a full driving license is required

HOURS: Monday-Friday: 07:30-16:30

Who are we?

Our 4 trade counter branches are located primarily in the North East, all supplying plastic building products to the trade. As part of the Epwin Group Plc, an industry-known figure, NuStock is proud to be part of a much larger family of successful businesses.

Our branches are a busy and thriving environment where we put our customers at the core of everything we do. We’re looking for a new member of the team who can deliver exceptional customer service with a spring in their step and a smile on their face.

We always ensure that each new member of our team receives a thorough induction, ensuring you get to know all areas of our business, the job role, and our wide range of products. With a blend of both hands‑on and digital e‑learning modules, we’re committed to supporting your career development. We also fully support those who wish to obtain formal qualifications through the Apprenticeship Scheme, with on the job learning available.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can‑do, will‑do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can‑do/will‑do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi‑drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience

What you’ll get

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within “TELUS” which entitles the employee to discounts at many high‑street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on‑line training. We invest in our people.

EPW2

The Company

Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best‑known manufacturing and service names in the sector.

We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best‑known manufacturing and service names in the sector.

The principal activities of the Group are the extrusion of PVC‑U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn’t be where we are today without them.

We take pride in our people

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn’t be where we are today without them.

We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.

The Benefits

Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.

Holidays

Your holiday entitlement will be detailed in your contract of employment.

Cycle to Work

Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.