Branch Assistant

Epwin Group Plc; Plymouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

24 days annual leave

Company pension

TELUS discounts

Monthly awards

On‑the‑job and online training

Job summary

Epwin Group Plc is seeking a Branch Assistant to join our team at the Plymouth branch. The role involves customer service at the trade counter, helping with warehouse duties and handling multi‑drop deliveries.

A full valid driving licence is essential, and forklifts training can be provided if needed. You will work closely with the Branch Manager and colleagues to meet branch targets, maintain health and safety standards, and support daily operations.

Qualifications

• Must have a full valid driving license.
• Forklift truck license preferable but training will be provided if not held.
• Previous experience in a driving/branch environment would be advantageous.
• Good organisational skills and IT literacy.
• Experience in a trade counter environment would be helpful but not essential.

Responsibilities

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Skills

Customer service

Team collaboration

Health & safety

Driving

IT literacy

Organisational skills

Flexible / versatile

Job description

This role is predominantly driving, therefore a full driving license is required

Hours of Work: Monday-Friday: 07:30-16:30

Who are we?

With nearly 30 branches nationwide and endless opportunity for personal progression, working with National Plastics is an exciting prospect. We supply quality plastic building products to the trade and public, including roofline, rainwater, windows, doors and roofing. As part of the Epwin Group Plc, we’re proud to be part of a much larger family of successful businesses.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience

What you’ll get

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within “TELUS” which entitles the employee to discounts at many high‑street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on‑line training. We invest in our people.