Branch Assistant

Epwin Group PLC; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

24 days annual leave

Company pension

TELUS discounts

Job summary

Epwin Group PLC is seeking a Branch Assistant for our busy trade counters in the UK. The role requires a full driving licence and involves assisting with multi‑drop deliveries, customer service, and maintaining branch standards.

You will be part of a small team, with on‑the‑job training and opportunities through our Apprenticeship Scheme. The hours are Monday to Friday, 07:30–16:30, with a view to developing within a supportive, customer‑focused environment.

Qualifications

• Must have a full valid driving licence.
• Experience in a driving role would be advantageous.
• Good organisational skills and IT literacy.
• Willing to learn and develop with on‑the‑job training and the Apprenticeship Scheme.

Responsibilities

• Provide excellent customer service with a friendly, can‑do attitude.
• Maintain high standards in the trade counter area and warehouse.
• Work in a small team and assist with health and safety compliance.
• Competent with multi‑drop deliveries and route planning.
• Collaborate with the Branch Manager to hit performance targets.
• Provide cover in the branch when required.

Skills

Customer service

Teamwork

Organisational skills

IT literacy

Health and safety compliance

Multi-drop deliveries

Tools

Driving licence

Forklift truck licence (preferred)

Job description

This role is predominantly driving, therefore a full driving license is required

HOURS: Monday-Friday: 07:30-16:30

Who are we?

Our 4 trade counter branches are located primarily in the North East, all supplying plastic building products to the trade. As part of the Epwin Group Plc, an industry-known figure, NuStock is proud to be part of a much larger family of successful businesses.

Our branches are a busy and thriving environment where we put our customers at the core of everything we do. We’re looking for a new member of the team who can deliver exceptional customer service with a spring in their step and a smile on their face.

We always ensure that each new member of our team receives a thorough induction, ensuring you get to know all areas of our business, the job role, and our wide range of products. With a blend of both hands-on and digital e-learning modules, we’re committed to supporting your career development. We also fully support those who wish to obtain formal qualifications through the Apprenticeship Scheme, with on the job learning available.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
• Previous driving experience

What you’ll get

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within “TELUS” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on-line training. We invest in our people.

EPW2

The Company

Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector. We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector. The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components. At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We take pride in our people

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.

The Benefits

Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.

Holidays

Your holiday entitlement will be detailed in your contract of employment.

Cycle to Work

Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.