Branch Assistant

Rexel France; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Bonus Scheme

33 days annual leave

Free virtual GP service

Staff discounts

Free financial support and education

Job summary

Rexel France is seeking a Branch Assistant in Plymouth, England, to provide exceptional customer service on the Trade Counter. Responsibilities include stock management, sales administration, and assisting with warehouse duties. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to work collaboratively. Rexel offers a comprehensive benefits package including a bonus scheme, 33 days annual leave, and extensive learning opportunities for professional development.

Qualifications

• Strong communication skills with confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, ability to manage workload and meet deadlines.

Responsibilities

• Provide excellent customer service over the phone and face-to-face.
• Handle stock management, order processing, and stock control.
• Effectively serve customers at the trade counter.
• Make sales calls and follow up on quotations.
• Assist with warehouse duties including loading/unloading delivery vans.

Skills

Communication skills

Organisational skills

Customer focus

Job description

Plymouth, England, United Kingdom

The Benefits of a Career with Rexel:

• Bonus Scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face-to-face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions

What we're looking for:

• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer‑first mindset, understanding that the customer is the most important element of branch operations.