Assistant Branch Manager

Rexel France; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Contributory pension scheme

Performance Related Bonus scheme

33 days annual leave

Free virtual GP service

Staff discounts

Job summary

Rexel France is seeking an Assistant Branch Manager for their Cambridge location. This role involves managing current customer accounts, developing new business, and ensuring excellent customer service through various channels. Candidates should demonstrate collaboration, accountability, and customer focus, ideally with experience in competitive customer-facing roles. The position offers a variety of benefits including a contributory pension scheme, health and well-being support, and extensive learning opportunities.

Qualifications

• Experience in a highly competitive customer-focused role, comfortable with sales targets.
• Self-starter with a customer-centric approach.
• Ability to work under pressure and develop business opportunities.

Responsibilities

• Manage existing customer accounts and develop new business.
• Provide excellent customer service via phone, in branch, or email.
• Support the wider branch team with various tasks.

Skills

Collaboration

Accountability

Customer focus

Job description

Company Description

Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?

If so, our opportunity based at our Cambridge branch could be the perfect next step!

Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.

The Benefits of a Career with Rexel

• Contributory pension scheme and life assurance
• Bonuses: Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). You can also buy and sell holiday and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As an Assistant Branch Manager, you are the key connection to provide effective management of existing customer accounts and developing new business to meet your Branch targets by providing an excellent sales service.

You will provide excellent customer service to our key customers over the phone, face to face in branch or via email to drive customer loyalty.

You’ll manage a live portfolio of current customers whilst proactively targeting and developing new customers into profitable accounts. Our Internal Sales Persons will be the first point of call for key accounts clients.

You will need to understand individual client requirements, build rapport & grow your client portfolio.

You may also support the wider branch team, serving on the Trade Counter and picking and packing products in our warehouse to ensure customers’ orders are completed on time.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success within an Internal Sales role include:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions

What we’re looking for…

Ideally you will have experience of working in a highly competitive customer focused role where you are comfortable working towards and exceeding sales targets.

Customer centric and a self-starter, you will enjoy developing the business through face to face and phone-based relationships, becoming the subject matter expert for your customers.

A flexible approach and an ability to work under pressure whilst identifying business opportunities.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.