Branch Assistant

Rexel France; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Rexel France in Salisbury is seeking a passionate Branch Assistant to join our team. You'll provide outstanding customer service at our Trade Counter and manage stock effectively. This role is ideal for those who thrive in fast-paced environments and are eager to learn more about electrical products.

You'll handle customer inquiries, take ownership of stock management, and support the sales team with quotations and orders. A collaborative approach and a customer-focused mindset are vital to succeed in this role.

Join us and be part of a team that values diversity and drives success through collaboration.

Qualifications

• Strong communication skills to interact with customers and colleagues.
• Ability to work collaboratively with others.
• Motivated to learn and take on new challenges.
• Good organizational skills to manage workload effectively.

Responsibilities

• Provide excellent customer service on the Trade Counter.
• Handle stock in/out, including order processing and stock control.
• Serve customers efficiently and professionally at the Trade Counter.
• Make sales calls to existing and new customers.
• Raise and follow up on quotations and process customer orders.
• Assist with goods in/out, and loading/unloading delivery vans.
• Continuously enhance product knowledge.

Skills

Strong communication skills

Customer-first mindset

Good organisational skills

Motivation to take on new challenges

Job description

Salisbury, England, United Kingdom

• Job Type: CDI
• Job Family: Ventes

Company Description

Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale?

Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Salisbury branch, working Monday to Friday, 7am to 4pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.

CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions.

What we're looking for:

• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer‑first mindset, understanding that the customer is the most important element of branch operations.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.