Branch Assistant

Rexel France; Paignton; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Bonus Scheme

33 days annual leave

Free virtual GP service

Staff discounts

Exclusive holiday offers

Job summary

Rexel France is hiring a Branch Assistant for their Paignton branch in the UK. This role focuses on providing excellent customer service at the Trade Counter, managing stock, and making sales calls. Key skills include strong communication, a customer-first mindset, and the ability to work collaboratively. The position offers a supportive environment with extensive learning opportunities and benefits like a bonus scheme and generous annual leave.

Qualifications

• Valid In-Date Driver’s Licence with no more than 3 penalty points.
• Strong communication skills to interact effectively with customers and colleagues.
• Motivated to take on new challenges and learn.
• Good organizational skills to manage workload and deadlines.
• Customer-first mindset understanding customer importance.

Responsibilities

• Provide excellent customer service to trade professionals and the public.
• Handle stock management including order processing and stock control.
• Serve customers efficiently at the Trade Counter.
• Make sales calls to existing and new customers.
• Process customer orders and raise quotations.
• Assist with goods in/out and loading/unloading.
• Enhance product knowledge by learning about new market products.

Skills

Communication skills

Customer focus

Organizational skills

Collaboration

Motivation to learn

Job description

Company Description

Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale?

Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Paignton branch, working Monday to Friday, 7:00am to 4:30pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Benefits

• Bonus Scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Ad-hoc cover off customer deliveries may be required.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face-to-face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.

CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions.

What we're looking for:

• A valid In‑Date Driver’s Licence, no more than 3 penalty points.
• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer‑first mindset, understanding that the customer is the most important element of branch operations.