Branch Assistant

Rexel France; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Performance related bonus scheme

33 days annual leave

Extensive learning opportunities

Free virtual GP service

Staff discounts and exclusive holiday offers

Job summary

Rexel France is looking for an enthusiastic Branch Assistant to work in their Lerwick branch. This role involves providing excellent customer service, managing stock effectively, and supporting sales administration. Candidates should possess strong communication skills and a passion for helping customers. The position offers 33 days of annual leave, performance-related bonuses, and extensive learning opportunities. Join a diverse team at a global leader in electrical wholesale!

Qualifications

• Experience in customer service, preferably in a retail or wholesale environment.
• Ability to handle stock management and order processing.
• Strong communication skills for internal and external sales.

Responsibilities

• Provide excellent service to customers over the phone and face-to-face.
• Handle stock in and out, including order processing.
• Serve customers efficiently at the Trade Counter.

Skills

Customer Service

Stock Management

Sales Administration

Product Knowledge

Job description

Company Description

Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale?

Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Lerwick branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

The Benefits of a Career with Rexel

• Bonuses: Performance related bonus scheme – get rewarded for growth
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years), take your birthday off and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.