Branch Assistant

Rexel France; Lerwick; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Performance related bonus scheme

33 days annual leave

Free virtual GP service

Staff discounts

Exclusive holiday offers

Job summary

Rexel France is seeking a Branch Assistant in Lerwick, United Kingdom. This role involves providing outstanding customer service at the Trade Counter, managing stock, and supporting internal sales efforts. As part of the team, you'll handle administrative tasks related to quotations and orders and assist with warehouse duties. The position offers various benefits, including bonuses, generous annual leave, and development opportunities to enhance your skills and knowledge.

Responsibilities

• Provide excellent service to customers over the phone and face‑to‑face.
• Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Serve customers efficiently and professionally.
• Make sales calls to existing and new customers.
• Raise quotations, follow up, and process customer orders.
• Assist with goods in/out, loading/unloading delivery vans.
• Continuously enhance product knowledge.

Job description

Job Responsibilities

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Benefits

• Bonuses: Performance related bonus scheme – get rewarded for growth.
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years) – Take your birthday off and enjoy enhanced parental leave.
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
• Perks: Staff discounts, exclusive holiday offers and free financial support and education.

About Rexel UK

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.