Branch Administrator

Real Property Maintenance; Bathgate; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Administrator to join their Bathgate team. This full-time role focuses on supporting administrative needs, enhancing customer satisfaction, and ensuring efficient operations. The ideal candidate will thrive in a fast-paced environment, showcasing excellent customer service skills and attention to detail. With a commitment to safety and innovation, this organization offers a diverse and supportive culture, providing opportunities for personal growth and career development. If you're ready to make an impact and elevate urban life, this position is perfect for you.

Benefits

Karriereentwicklung

Vielfältige und unterstützende Kultur

Zugang zu Schulungsressourcen

Qualifications

• Erfahrung in einer administrativen Rolle, bevorzugt in einem schnelllebigen Umfeld.
• Ausgezeichnete Kundenservicefähigkeiten und gute Kenntnisse von Microsoft Office.

Responsibilities

• Verantwortung für die Ausführung von Angeboten, Aufträgen und Rechnungen.
• Pflege der Datenbanken und Bearbeitung von TCT-Daten für effiziente Abläufe.

Skills

Kundenservice

Microsoft Office

Multitasking

Detailorientierung

Teamarbeit

Eigeninitiative

Resilienz

Education

Erfahrung in einer administrativen Rolle

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

We are looking to recruit a Branch Administrator to join our Team based in our Bathgate Office in Scotland. The successful candidate will support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale. This is a full-time and permanent role.

Duties & Responsibilities:

1. Ensure the proper execution of offers, sales orders, final goods issue, contracts, and invoicing.
2. Maintain and display a professional decorum in all dealings with customers, especially complaint handling.
3. Register and modify non-financial Account & Contact data.
4. Responsible for the correctness of his/her entries Account & Contact data over time.
5. Maintain and process all TCT data including payroll relevant one, parts orders, and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization.
6. Maintain all El relevant databases, technical database, customer and contract database.
7. Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager.
8. Understand and interpret follow-up reports for contract renewals, outstanding offers, and past due receivables.
9. All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements.
10. Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour.
11. Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system.
12. Daily contact with External and Internal Customers, Service Leaders, Managers, and Regional Directors.

Candidate Requirements:

1. Previous experience within an administrative role, preferably in a fast-paced environment.
2. Excellent customer service skills as will be dealing with a range of stakeholders.
3. Great knowledge of Microsoft Office and high attention to detail.
4. Ability to cope with a busy workload.
5. Able to work well within a busy team and support each other.
6. A self-starter and good multitasker.
7. Resilient and innovative.

What’s in it for you?

1. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
2. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
3. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.