Branch Administrator

GSF Car Parts; Barking; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Branch Administrator to enhance branch operations and financial performance. This role involves ensuring accuracy in daily transactions, managing customer accounts, and responding to queries effectively. Ideal candidates will thrive in a fast-paced environment, demonstrating strong organizational skills and a commitment to service excellence. With a focus on personal development and a supportive team culture, this position offers a unique opportunity to contribute to a leading automotive parts distributor while enjoying a range of benefits that promote health and wellbeing.

Benefits

Performance-based bonus opportunity

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from major brands

Financial wellbeing products

Paid time off for volunteering

Training and career progression opportunities

Qualifications

• Experience in telesales and/or customer service preferred.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure all proof of delivery notes are accounted for.
• Balance the branch till daily and ensure accuracy.
• Handle general customer queries face-to-face or over the phone.

Skills

Customer Service

Telesales

Attention to Detail

IT Literacy

Communication Skills

Time Management

Job description

About The Role

We are looking for a Branch Administrator to support the branch and contribute to its financial performance.

Main Duties Include

• Ensure all proof of delivery (POD) notes are accounted for.
• Investigate missing notes and PODs, obtaining replacements if required.
• Balance the branch till daily, ensuring accuracy and updates.
• Complete branch banking books and ensure monies are banked daily.
• Forward till reports to Head Office and update banking templates.
• Allocate pay later notes.
• Monitor unpaid cash sale reports, escalating discrepancies or queries.
• Ensure unpaid or outstanding amounts are collected promptly.
• Run weekly account statements and keep them up to date.
• Ensure staff accounts are current.
• Monitor and analyze the aged debt report.
• Allocate customer payments and ensure monies are banked daily.
• Update customer notes with relevant details as required.
• Monitor and review customer credit limits.
• Handle general customer queries face-to-face or over the phone.

Working Hours

Average of 22.5 hours Monday to Friday, including alternate Saturday working.

Ideal candidates will have experience in telesales and/or customer service, preferably in a fast-paced sales environment.

About You

What you'll need to succeed:

• Ability to work quickly and under pressure to meet deadlines.
• Organized with great attention to detail.
• Target-driven, motivated by sales, and able to handle rejection.
• Willingness to learn and develop.
• A team player who can also work independently.
• Confident and polite telephone manner.
• Excellent communication skills.
• Good interpersonal skills.
• IT literacy.

Benefits

Our benefits support all aspects of our team members' lives, including health, wealth, and lifestyle. Some benefits include:

• Performance-based bonus opportunity.
• 28 days annual leave (including bank holidays), with up to 5 additional days based on service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from major brands like Asda, Nike, and John Lewis.
• Financial wellbeing products, including advances and savings schemes.
• Paid time off for volunteering.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, serving thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate as a unified brand since November 2021, supported by centralized departments and advanced IT systems including our catalogue system, Allicat, and the Servicesure garage programme.