Box Office Manager - Woolwich Works

Visit Greenwich; Woolwich; On-site; GBP 30,000; Full time

Job summary

A community-focused venue is seeking a Box Office Manager in Woolwich to oversee ticketing services and ensure a first-class sales experience. The role requires strong experience in managing ticketing operations and effective communication skills. You will lead the Operations team and support sales for various events while being comfortable with both front-of-house and back-office responsibilities. Applications are encouraged from diverse backgrounds.

Qualifications

• Experience managing box office services.
• Comfortable with ticketing system administration.
• Capable communicator with good people skills.

Responsibilities

• Manage Woolwich Works' ticketing services.
• Lead the Operations team for in-venue sales.
• Support staff in selling tickets for events.

Skills

Managing box office services

Ticketing system administration

Communication skills

Tech-savvy

Sales experience

Job description

Woolwich Works is looking for a Box Office Manager to manage Woolwich Works’ ticketing services: providing a first class sales experience to customers, administering the ticketing system, setting up facilities and shows, managing allocations, settlements and reporting. They will ensure that Woolwich Works delivers a high-quality ticketing service to ticket buyers, promoters, producers, and hirers, being responsible for web, phone and counter ticketing, and leading the Operations team to deliver in‑venue sales and support.

Contract Type: Permanent, Full Time (40 hours per week)
Salary: £30,000 per annum

Is this job for you? Woolwich Works is looking for somebody with good experience of managing box office services. You don’t necessarily have to have worked in a large venue, but you need to be used to administering all aspects of a ticketing operation end to end, and to dealing with an ever‑changing variety of different shows and setups. You need to have experience of ticketing system administration and dealing with promoters and agents and be comfortable being based in the ‘back office’ as well as front of house.

You’ll be happy manning the ticketing desk, supporting other staff to sell tickets for smaller events and proactive in finding ways to drive traffic that leads to sales.

You’ll be a confident and capable communicator, tech savvy with good people skills yet a self‑sufficient self‑starter. Tangible experience of managing a ticketing operation to drive sales, increase yield and venue revenue will be an advantage.

How to apply; To apply for this role, visit https://apply.woolwich.works/. You will be directed to Woolwich Works' portal to complete the online application form no later than 23:59 hrs on Sunday 7th January 2024 (the ‘closing date’). Woolwich Works reserves the right to close this application early if a high number of applications have been received already. Application is made through the submission of a CV and covering letter. The covering letter is entered as free text in the portal itself and your CV should be uploaded.

Woolwich Works is proud of the diversity of our community and aims to build a team that represents it. We therefore particularly welcome applications from people from black, Asian and ethnically‑diverse backgrounds, and those identifying as D/deaf or disabled.

Location: The Fireworks Factory, Royal Arsenal, Woolwich, London, SE18 6HD