Box Office Advisor

WILTSHIRE Creative; Salisbury; On-site; GBP 11,000 - 13,000; Part time

Job summary

Wiltshire Creative is seeking a part-time Box Office Assistant to deliver outstanding customer care across venues in Salisbury. You will handle face-to-face, telephone and email enquiries, sell tickets, process bookings and maintain records with a friendly, proactive approach.

The role requires experience in customer service, strong communication, and comfort with MS Word/Excel and ticketing software. Flexibility including evenings and weekends is essential.

Qualifications

• Previous customer service experience is required.
• Strong written and verbal communication skills.
• Organised and able to calmly manage workloads during busy periods.
• Highly computer literate with Microsoft Word/Excel and ticketing software.
• Team player who can also work proactively on own initiative.
• Flexible hours, including evenings and weekends, are required.

Responsibilities

• Sell tickets in person, by phone or email across Wiltshire Creative sites.
• Handle external events sales and ancillary items (memberships, vouchers).
• Follow cashing up procedures and reconcile takings.
• Process school, corporate and group bookings and follow up.
• Support the Development team with supporter enquiries and donations.
• Maintain accurate customer records and an organised Box Office.
• Distribute tickets (ET, collection, posting) and keep diaries updated.

Skills

Customer service

Communication

Organisation

Computer literacy

Teamwork

Adaptability

Tools

Microsoft Word

Microsoft Excel

Ticketing software

Job description

Hours:16 per week, variable shiftsincluding regular Saturdays andevenings

Pay:£26,437 per annum pro rata, which equates to £10,575 for hour worked

About the Role

Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events.

They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.

Key Responsibilities

Box Office Operations and Administration

• Sell tickets for productions and other events taking place across Wiltshire Creative’s sites, either face to face, by telephone or by email
• Sell tickets for external events where Wiltshire Creative is engaged as a sales agent
• Sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks
• Follow correct cashing up procedures and reconciling takings
• Undertake school, corporate and group bookings and complete any follow up work
• Support the Development team with supporter enquiries
• Encourage small scale donations from audiences at the time of booking
• Maintain an organised and efficient Box Office environment
• Ensure the accurate and timely distribution of tickets including e-tickets, collection and posting
• Maintain accurate customer records in line with Wiltshire Creative’s Privacy Policy
• Support the Box Office Manager with administrative tasks as required
• Participate in training sessions and team meetings

Customer Service

• Provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative
• Treat all visitors with dignity and respect, abiding by safeguarding procedures at all times
• Collect and record customer feedback as required to help improve service and operations
• Address customer complaints or issues promptly and escalate to the Box Office Manager when necessary
• Understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome
• Develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences
• Ensure excellent stewardship of donors in all interactions with the organisation
• Ensure front of houses spaces are functional, tidy and welcoming for all
• Clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required

Marketing

• Ensure marketing materials are kept up to date and tidy in the foyer and front of house areas
• Assist with marketing initiatives as requested from time to time
• Support marketing team with keeping local listings pages updated

General

• Always act in the best interests of Wiltshire Creative
• Take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
• Agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
• Maintain confidentiality in all areas relating to Wiltshire Creative
• Maximise income and minimise expenditure wherever possible
• Be flexible and to undertake any other reasonable duties as requested by Management

About You

• You will have previous customer service experience and be motivated by providing outstanding customer care
• You will possess strong written and verbal communication skills
• You will be organised and with an ability to calmly manage workloads during busy periods
• You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software
• You will be a team-player but able to work proactively and with initiative individually
• You must have the ability and willingness to work flexible hours, including evenings and weekends
• You will have a passion for the arts and an interest in theatre

The closing date for this vacancy is 9am on Wednesday 16th September.
Please note that we will interview on an ongoing basis and may close thisvacancy if we receive sufficient interest from suitable candidates.

Details
£10,575.00 per year
Location: Salisbury, SP2 7RA and SP1 3UT, GB